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Stock Returns

• All merchandise returned to the warehouse must be unused, in original cartons, include all accessories originally shipped with the tool, and sent freight pre-paid before credit will be issued.

• Stock must match the current stock in order for it to be accepted.

• There is a 15% restocking fee on all merchandise returned to the warehouse.

• An RMA number (Return Merchandise Authorization) is required to return ANY merchandise to Sulzer Mixpac.

• The RMA number must be obtained by emailing our sales team or calling 800-822-8114 x213.

• Absolutely NO returns will be accepted without prior approval and an RMA number.

• If product is being returned due to shipment damage, or it was defective upon receipt, an RMA # is still required.

• Return freight options will be discussed/determined at the time the RMA is issued.

• Product must be received and inspected prior to credit.