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Stock Returns

All merchandise returned to the warehouse must be unused, in original cartons, include all accessories originally shipped with the tool, and sent freight pre-paid before credit will be issued. Stock must match the current stock in order for it to be accepted. There is a 15% restocking fee on all merchandise returned to the warehouse. An RMA number (Return Merchandise Authorization) is required to return ANY merchandise to Sulzer Mixpac. The RMA number must be obtained by emailing our sales team or calling 800-822-8114. Absolutely NO returns will be accepted without prior approval and an RMA number. Return freight options will be discussed/determined at the time the RMA is issued. Product must be received and inspected prior to credit.