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Service & Repair

The repair program is for COX products that are no longer covered under the one-year limited warranty against manufacturer’s defects.

 

An RMA number (Return Merchandise Authorization) is required to return ANY merchandise Sulzer Mixpac. The RMA number must be obtained by emailing our sales team or calling 800-822-8114. Repair charges are $30 per hour per tool for labor with a minimum of one hour. Parts and return freight are additional. Absolutely NO returns will be accepted without prior approval and an RMA number.

 

Following a complete inspection of the returned item(s), Sulzer Mixpac will submit a quotation prior to initiating a repair. Customers will have the option of accepting or denying the quote prior to any work being done on the tool(s). There is no charge for the initial evaluation of the product(s). Repair work is offered to anyone using a COX product. If the repair is done for a customer that is not a current account, it is payable via MasterCard or Visa prior to work being done on the product(s).