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Service & Repair

• The repair program is for COX products that are no longer covered under the one-year limited warranty against manufacturer’s defects.

• Repair charges are $30 per hour per tool for labor with a minimum of one hour. Parts and return freight are additional.

• An RMA number (Return Merchandise Authorization) is required to return ANY merchandise Sulzer Mixpac.

• The RMA number must be obtained by emailing our sales team or calling 800-822-8114 x213.

• Absolutely NO returns will be accepted without prior approval and an RMA number.

• Sulzer Mixpac will submit a quotation prior to initiating a repair.

• Customers will have the option of accepting or denying the quote prior to any work being done on the tool(s).

• There is no charge for the initial evaluation of the product(s).

• Repair work is offered to anyone using a COX product. If the repair is done for a customer that is not a current account, it is payable via MasterCard, Visa or American Express, or pre-paid prior to work being done on the product(s). A 10% handling fee will be applied when a distributor account is not in place.